Shipping Policy

All orders from Echo And Sprout Designs include free UK tracked delivery. There are no additional postage charges added at checkout.

Processing Times

Orders are usually prepared and dispatched within 1-3 working days. Personalised or made-to-order items may take slightly longer.

Once your order has been dispatched, tracking details will be provided where available.

Delivery

FREE UK tracked postage on all order

Dispatched within 1-3 working days of order (Weekends & bank holidays excluded)

Dispatch and tracking

You’ll receive an email when your order has been dispatched.

For tracked services, we’ll include the tracking details where available so you can follow your parcel.

Packaging

Greeting cards are carefully packed in board-backed protective envelope and sent using Royal Mail Tracked delivery.

Prints are securely packaged to prevent damage in transit and sent using Royal Mail Tracked delivery

Delays and missing parcels

Delivery times are estimates and can sometimes be affected by busy periods or postal delays.

If your order hasn’t arrived 7 working days after dispatch (UK), please contact us with your order number.

We’ll investigate with the delivery company and arrange a replacement or refund where appropriate.

Incorrect address

Please check your delivery address carefully at checkout. We can’t take responsibility for orders that don’t arrive because an incorrect or incomplete address was provided.

This policy does not affect your statutory rights under UK consumer law.